Michael Williams

About Michael Williams

Technology operations leader with 29 years of experience supporting and managing mission-critical production environments, data centers, server rooms, identity platforms, and global technical operations teams.I specialize in building reliable, well-governed, 24×7 operational environments by combining hands-on mechanical and technical aptitude with disciplined operational leadership. My background spans data center and hardware operations, identity and access platforms, and large-scale production support—always with a focus on uptime, risk reduction, and continuous improvement.Throughout my career, I’ve led incident response and root-cause analysis, matured change and operational controls, and partnered closely with facilities, vendors, and cross-functional teams to improve reliability and operational resilience. I’m known for diving deep into complex problems, taking ownership of outcomes, and delivering results in high-pressure environments.Equally important to me is people leadership. I’ve built, mentored, and developed high-performing technical teams, strengthened operational maturity through clear processes and metrics, and earned trust through consistency, transparency, and accountability.Core areas of focus include:• Data center & server room operations (rack/stack, cabling, power & cooling coordination, preventative maintenance, hardware lifecycle)• Identity & access platforms (Active Directory, Azure Entra, PAM, SSO, MFA)• ITIL-aligned operations (incident, problem, change, RCA, CAB governance, monitoring, ServiceNow)• 24×7 production support, incident recovery, and operational excellence• Technical leadership, mentorship, and cross-functional collaborationI’m energized by environments where reliability matters, ownership is expected, and teams are empowered to continuously raise the bar.

Experience

1. Senior Vice President, Active Directory Azure Entra Production Services Manager - Bny

   BNY

   Aug 2025 — Present

Skills

• Risk Management
• Infrastructure
• Integration
• IT Service Management
• System Deployment
• Servers
• Itil
• Sdlc
• Process Improvement
• Disaster Recovery
• Data Center
• Leadership
• Vendor Management
• Sla
• IT Operations
• IT Management
• Lotus Notes
• Technical Support
• Business Continuity
• Project Management
• Visio
• Management
• Xp
• Windows Server
• Customer Service