Michael Wilhelm
IT Operations Management | Major Incident Manager | Problem Solver | Software Engineering | Applications Production Support | Site Reliability Engineering | Relationship Builder
- Role
- Senior Manager Ii Health & Wellness Operations and Production Support at Walmart Global Tech
- Location
- Fayetteville, AR, US
- LinkedIn followers
- 500 followers
About Michael Wilhelm
Greetings! I am Michael Wilhelm, an Information Technology leader with a wealth of…
Experience
Senior Manager Ii Health & Wellness Operations and Production Support
Jan 2018 — Present · Bentonville, AR, US
In my current leadership role, I guide a team of over 50 professionals, overseeing the intricate financial aspects of a core pharmacy business with an annual revenue of $40 billion. My responsibilities encompass a holistic approach, ranging from discerning stakeholder needs and constructing robust business cases to elucidating the impacts of solutions for efficient delivery. Specializing in defining hardware and software frameworks for solutions, products, and platform development, I ensure their seamless alignment with rigorous business requirements.Within the domain of application development, I am committed to upholding the highest coding standards, conducting thorough testing, meticulous debugging, and comprehensive documentation. My dedication extends to guaranteeing uninterrupted system availability through proactive monitoring, timely updates, and the seamless operation of the IT infrastructure. Proficient in issue resolution, I adeptly navigate and resolve challenges across diverse teams and projects, prioritizing and crafting resolution plans. My enthusiasm lies in discovering opportunities for automation, strategically reducing manual intervention through the implementation of cutting-edge tools and technologies. During critical scenarios, I take the lead in addressing business issues, leveraging root-cause analysis to prevent potential outages, thereby fortifying the resilience and efficiency of our technological landscape:Achieved 35% onsite incident reduction through problem management.Improved monitoring and alerting to reduce time to detection and resolution time for major incidentsOrchestrated the design and leadership of initiatives aimed at standardizing all issue communication through enhanced communication tools.Streamlined manual reporting processes, creating a library of automated reports that improved efficiency.
Education
Southwestern Oklahoma State University
Bachelor’s Degree
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