Michael Wenzel
Business Transformation consultant
- Role
- AVP, Sales and Commercial Division at Genpact
- Location
- Eugene, OR, US
- LinkedIn followers
- 500 followers
About Michael Wenzel
Business operations transformation champion with 20 years experience in successful launches of new business services, models, and best practices across Asia and North America. Effectively navigating multi-cultural and matrix landscapes between Asia Pacific region and western head offices. Strong record of transformational leadership in customer and sales operations for global consumer retail product, financial service companies, as well as BPO companies. Leadership skills include 1) Strategic vision and planning; 2) Introduction of Lean and other innovative operations tools and best practices; 3)Development of digital strategies for introducing innovative, customer-facing technology; 4) Data driven performance enhancement; 5) Telework; 6) Delivery of robust large-scale projects; 7) Highly effective human resource engagement, development & motivation; 8) Innovative service culture building; 9) Service and process re-engineering; 10) CX and AX advocacy
Experience
AVP, Sales and Commercial Division
Oct 2021 — Present · Eugene, OR, US
Key US Value Share Client Manager for top global food manufacturer providing revenue leakage prevention solutions and overseeing operations delivery team. Recovering up to 70% of invalid trade promotion deductions taken by retailers. Also providing digital solutions to clients to fix and automate their trade deduction validation process, and provide analytics insights on wasteful ineffective trade promotions.**Provided a future state supply chain solution design for a global skin care manufacturer, introducing new end-to-end processes covering Order management, warehousing, delivery logistics, and billing. New solution included both the introduction of a new ERP system, and outsourcing back office control tower functions to Genpact.**Consulted with a global soft drink bottling client regarding rationalization of its call center operations, including outsourcing.**Promoting value share solutions where Genpact gets compensated only on the value of excess revenues generated or efficiency cost savings generated.
Education
University of Washington, Michael G. Foster School of Business
MBA in International Business
Lewis and Clark College
BA
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