Michael Wells

About Michael Wells

I’m a client-focused Sales & Support Operations professional with deep and broad digital…

Experience

1. Customer Success Manager

   Mood Media

   Jul 2019 — Present · Seattle, WA, US

   This is a technical, client support role at the world’s leading provider of in-store music and video entertainment for the retail, restaurant, and hospitality industries. My primary client is Starbucks Coffee for the Americas. In addition to my focus on the Starbucks account, on a typical day I’m assisting various Strategic, SMB and Reseller clients with everything from answering questions about music licensing rules in their territory, to assisting them with account onboarding, maintenance, and technical problem-solving. I’m laser focused on process documentation to ensure that my team is well prepared for the variety of tasks we perform daily across numerous, always evolving platforms and tools.

Education

• North Seattle College

  Associate’s Degree, Business administration

  2016 — 2017

Skills

• Recruiting
• Publishing
• E-Commerce
• Content Strategy
• Social Networking
• Social Media Marketing
• Start-Ups
• Human Resources
• Personnel Management
• Team Management
• Team Leadership
• Content Management
• Digital Asset Management
• Creative Writing
• Digital Media
• Online Marketing
• Excel
• Business Development
• Digital Marketing
• Problem Solving
• Operations Management
• Strategic Planning
• Digital Strategy
• Employee Engagement
• Web Design
• Interviewing
• Social Media
• Writing
• Strategic Partnerships
• Music Industry
• Emerging Technologies
• Microsoft Excel
• New Media
• Dreamweaver
• Web Development
• Recording
• Microsoft Office
• Entertainment
• Email Marketing
• Business Strategy