Michael Wedell
Medicare GBD Service Experience Associate
- Role
- Medicare Gbd Service Experience Associate at Elevance Health
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Michael Wedell
I am an experienced professional with a demonstrated track record of adaptability and success in diverse roles, delivering efficiency and improving outcomes.
Experience
Medicare Gbd Service Experience Associate
Oct 2022 — Present · Houston, TX, US
Government Business DivisionMember service calls - handling sensitive information.Responding to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzing problems and providing information/solutions. Operating a PC/image station to obtain and extract information; documenting information, activities and changes in the database. Thoroughly documenting inquiry outcomes for accurate tracking and analysis. Developing and maintaining positive customer relations and coordinating with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researching and analyzing data to address operational challenges and customer service issues (optimizing AI).
Education
Columbia Southern University
Master of Business Administration - MBA, Business Administration and Management, General
University of Houston
Bachelors , Technology, Leadership & Supervision
San Jacinto College
Associates, Information Processing
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