Michael Watson

Ad & Customer Service Section Lead @Direct Commercial Limited

Chelmsford, GB

Managing, coaching and supporting a team in all aspects of third party intervention.My role is to implement my passion for excellent service to ensure that we provide the best possible customer journey. In this case, the customers are third parties who have been involved in a fault incident with our insured. My team capture these third parties to offer services such as vehicle repairs and hire ensuring the incurred spend is kept to a minimum. My goal is to ensure that the team work together to provide fantastic levels of service whilst coaching, mentoring and motivating the team. A happy team is a productive team.