Michael W.

Academic Client Support Analyst @University of Dayton

Dayton, OH, US

Administered Windows systems in an enterprise environment, ensuring optimal performance and reliability.• Configured and managed workstation groups using client management tools to streamline deployment, patches, and updates.• Troubleshot and maintained audio-visual systems, ensuring seamless operation for various events and presentations.• Collaborated with other professionals to maintain standards and functionality.• Manage / repair all technology hardware including but not limited to computers, printers, scanners.• Developed and maintained workstation images for current Windows and macOS operating systems, facilitating efficient system builds and deployments.• Diagnosed and repaired diverse computer hardware issues, minimizing downtime and extending equipment lifespan.• Provided expert customer support in an enterprise networked print environment, resolving print-related challenges efficiently.• Coordinated across multiple IT disciplines, including infrastructure, networking, telecommunications, and application support, to resolve complex technical issues. Includes escalation to designated Tier 3 contacts for Network Fail

University of Dayton Graduate Business Programs

Cybersecurity Management (Graduate Certificate)

Wright State University

Bachelor of Science (B.S.)