Michael Vo
Strategic Program Manager | PMO & Product Delivery Leader | Agile Execution | Scalable CX & Tech Initiatives | Energy, Renewables, SaaS, and M&A
- Role
- Senior Project Manager at NRG Energy
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Michael Vo
I’m a Program & PMO Leader with over a decade of experience steering strategic programs in energy, solar, SaaS, and digital transformation—always with a focus on delivering measurable impact. Core Strengths & Results:• Program Management & PMO Leadership – Directed $8–12M enterprise initiatives, standardizing PMO workflows to speed up delivery by ~30%• Digital Transformation – Led implementation of an integrated customer portal and automated service workflows, reducing ticket resolution time by 50% and improving self-service adoption across key customer segments.• Customer Experience Optimization – Partnered with sales, operations, and support teams to redesign the end-to-end customer journey for solar installations, resulting in a 25% improvement in onboarding satisfaction and reduced churn in newly activated markets.• Agile & Product Collaboration – Partnered with product and engineering teams to align roadmaps, ensuring on-time delivery and 95%+ stakeholder satisfaction• Financial & Operational Accountability – Managed budgets up to $12M, delivered 15–20% cost savings through vendor renegotiation and process streamliningI thrive at the intersection of business strategy and technology execution, transforming complex problems into structured, repeatable processes.Let\'s connect if you\'re building (or transforming) energy-tech programs, scaling PMOs, or managing high-value digital initiatives.
Experience
Senior Project Manager
Nov 2024 — Present
Define program/project charter and clearly define the roles and responsibilities of projects and individual projects across a program- Establish controls, governance, and standards to monitor delivery and risks- Create and execute the strategic roadmap across the planned work- Apply project management frameworks and methodologies to develop a cohesive program strategy, track execution and manage dependencies among projects in the program- Establish overall schedule and budget for the program and tracks budgets, project plans scope, risks and risk mitigation plans and milestones for delivery
Education
University of Houston
Bachelor of Science in Technology
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