Michael Visniesky
Senior Director - Cleveland Clinic Division of Operations @Cleveland Clinic
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WORK HISTORY
Senior Director - Cleveland Clinic Division of Operations @Cleveland Clinic
Senior Director - Division of Operations Enterprise oversight of EVS and Advisory Services (patient experience) along with B + DRegional Program Director - East Region.
EDUCATION
Penn State University
Hospital Administration and Health Planning
SKILLS
ABOUT MICHAEL VISNIESKY
Highly motivated executive leader with over 30 years in managing multiple departments for a diverse group of health care facilities. Executive with a proven track record of rebuilding service and ancillary departments that are in complete disarray and transforming them from bottom quartile to top quartile and often to the best in them nation (Global Leader) in the areas of quality, safety, service, access and patient experience (HCAHPS); yet doing this at an affordable cost (top quartile ) Patient Experience Expert:I also directed Patient Experience at Cleveland Clinic Fairview Hospital for a number of years- I have a history of taking programs that are \"worst in the nation\" and transforming them to become the \"best in the the nation\"- passion - rebuilding \"broken programs\"Employee Engagement Leader - key to success is people- my passion is in developing leaders; spot talent and invest in people. EVS Success Story shared in a book titled\"Masterpieces in Healthcare\"- the writer selected Cleveland Clinic - Fairview for his book. He selected Fairview as having the best service department in the nation.EVS scores from 20••••09Best EVS scores (HCAHPS, Courtesy and Cleanliness) in nation for all hospitalover 200 beds nationwide. Fairview was a 500 + bed hospitalEVS scores at Cleveland Clinic are \"best in the nation\" for all hospitals over 900 bedsin HCAHPS, Courtesy and Cleanliness. EVS scores are also the \"best in the nation\" for US News and World Report Hospitals.
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