Michael Verlangieri

About Michael Verlangieri

Thank you in advance for taking the time to review my credentials. I have focused my career on being an expert in the field of Learning and Development. Doing this has enabled me to gain experience across a diverse group of organizations. I have spent the last 10 years of my career in Learning and Development in the field of healthcare working closely with Leadership, HR, Risk Management, Compliance, and Operations. I feel that my skill set as a leader, facilitator, designer, and developer of learning content can be translated to work within many diverse and unique organizations. The Consultative Approach, Project Management, Organizational Design, Change Management and Client Relationship Building are all part of the Learning and Development life cycle. I have expertise in aligning initiatives with organizational goals. Leading key corporate-wide strategic initiatives that have increased customer/patient satisfaction, employee satisfaction, leadership competencies, attainment of quality / safety goals, and improved operational processes. I apply a holistic approach that integrates adult learning principles, learner engagement and change management into the design of learning and performance interventions. I have a strong implementation history that includes course work, curricula, and systems. This includes creating and launching new programs as well as deploying and upgrading systems on an enterprise level. I have worked with SMEs at all levels, including the C-Suite to bring best in class training interventions to the organizations that I have worked for and with. I have been able to establish and maintain relationships with decision makers to increase the speed to market of these training interventions. I also have created instructor and virtual courses that included video production, micro learning, and virtual classroom. Skilled In: Leadership Development and Coaching Leading Enterprise-Wide Training & Development Organizations Employee Engagement - Patient/Customer /Satisfaction Talent Management, Performance Management & Retention Learning Content Development & Measurement Customer Experience Development Regulatory Compliance & Good Patient Care Call / Contact Center curriculum and content development Employee Engagement - Patient/Customer /Satisfaction Thank you again for your time and consideration. Michael Verlangieri

Experience

1. Learning & Development Manager

   Cpa Medical Billing

   May 2024 — Present · New Haven, CT, US

   Identifying gaps in training content and materials that need creation or updating to generate higher effectiveness and efficiency among medical billing staff.• Development of curriculum from the ground up. • Creation of courses and program materials that can enhance CPa’s commitment to becoming a learning organization.• Developing CPa’s training process and procedures while providing for employee engagement and development.• Identifying current and future training needs.• Creation of a curriculum for all levels within CPa.• Design, develop, implement, and facilitate training courses and programs.• Leading programs to assist employees with transitions due to technological changes, acquisitions, and mergers.• Communicating with leadership, SMEs, and all team members to ensure that all development needs are met. • Resolving any specific problems and tailoring training programs, as necessary.• Oversaw the training function while also developing engaging educational content that reinforced the organization\'s culture among staff members.• Orchestrated content development for diverse learning needs, ensuring high-quality material.

Education

• Thomas Edison State College

  Bachelor of Arts (BA)

  2000 — 2012