Michael van Buren

Claims Supervisor @SafePoint Insurance Company

Tampa, FL, US

Experienced leader managing a team of Claims Examiners and Claims Service Representatives handling complex claims. I ensure efficient, timely, and courteous claim handling for policyholders and claimants, focusing on compliance with industry guidelines. I also oversee external vendors and contractors to ensure alignment with company standards.Key Responsibilities- Supervise Claims Examiners and Service Representatives to ensure proper claim handling and compliance- Oversee and assess work of outside vendors and contractors- Provide guidance and settlement authority to property claims adjusters- Conduct open and closed file reviews to ensure operational efficiency- Manage loss, loss adjustment expenses, and loss reserves for property claims- Develop strategies for complex claims and determine appropriate settlements- Research policy language and state laws to resolve claims- Resolve complex claims and coverage issues beyond staff authority- Assist in setting departmental policies, goals, and objectives- Communicate effectively with internal departments and external stakeholders- Build and lead a high-performing team focused on delivering quality customer service- Provide leadership, growth opportunities, and clear goals for team members- Handle additional tasks and projects as needed.Core Skills- Expertise in supervising claim handling, strategy, and compliance- Strong critical thinking and policy interpretation skills- Effective communicator, both verbally and in writing- Skilled in managing complex and large loss claims, developing solutions, and ensuring successful resolutions- Capable of monitoring team performance and providing feedback for continuous improvement.

Southern Technical College

Heating, Air Conditioning, Ventilation and Refrigeration Maintenance Technology/Technician

Trident University International

Bachelor's degree, Organizational Leadership