Michael Valdez
IT Help Desk Specialist | Customer Service Manager | Tech Support Analyst | Bridging the Gap Between Technology and Users
- Role
- IT Technician at The Computer Store
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Michael Valdez
Hey there! I\'m Michael Valdez, your friendly neighborhood IT Support Specialist based in…
Experience
IT Technician
Dec 2024 — Present · Brooklyn, NY, US
Configured 20 computer kiosks, maintaining up-time with remote troubleshooting • Diagnosed and repaired hardware and software issues on various mobile devices, including iOS and Windows-based systems. • Performed component-level repairs such as screen replacements, battery swaps, and internal diagnostics using precision tools. • Delivered exceptional customer service by clearly explaining repair processes and troubleshooting steps. • Maintained a clean, organized workspace and ensured proper handling of tools and devices. • Stayed current with emerging mobile technology trends and repair methods to provide high-quality support. • Assisted in retail sales and customer consultations, enhancing service delivery in fast-paced environments.
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