Michael Ursery
Anything worth doing… it’s a lot better when you’ve got the right people behind you.
- Role
- Branch Manager at Hoist & Crane Service Group
- Location
- Memphis, TN, US
- LinkedIn followers
- 500 followers
About Michael Ursery
I have a strong blend of customer service, human resources, operational management, and sales skills. I handle HR tasks such as recruitment, employee development, performance management, and enforcing company policies. I contribute to strategic planning, improve productivity, and enhance customer service standards. My financial acumen allows me to forecast, manage budgets, and analyze variances to meet financial objectives. I excel at resolving customer complaints, ensuring service quality, and maintaining high customer satisfaction. Additionally, I manage operational efficiency by reviewing and addressing employee performance issues, overseeing billing matters, preparing detailed cost estimates for projects, and adding value to sales by implementing effective marketing strategies and building client relationships.
Experience
Branch Manager
Mar 2026 — Present · Memphis, TN, US
Education
William R. Moore College of Technology
Industrial Electricity and Plant Maintenance
1997 — 1998
Skills
- Continuous Improvement
- Project Estimation
- Plant Maintenance
- Management
- Team Building
- Operations Management
- Customer Service
- Contract Negotiation
- Overhead Cranes
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