Michael Trivino

About Michael Trivino

Hi! I\'m Mike. I am a proactive and solutions-driven IT professional specializing in white-glove Level 2 support for executive leadership and high-net-worth clientele. With expertise in Microsoft Office 365, Slack, Symphony, Zoom, Webex, Teams, MobileIron, PingID, and Citrix Workspace, I ensure seamless IT operations support while leveraging tools like Microsoft Intune, Active Directory, and Citrix Director. My role also extends beyond troubleshooting—I develop user-friendly documentation, analyze ServiceNow incident metrics, and lead technology onboarding and training in collaboration with Human Resources.I have successfully led major IT initiatives, including the Hudson Yards office relocation while working at AllianceBernstein, overseeing site decommissioning, asset transitions, and training for new technology deployments. Additionally, I played a key role in a firm-wide technology migration, completing 150 out of 750 Dell laptop transitions. My expertise spans hardware procurement, installation, and maintenance, IP telephony support, and end-user hardware/software pilot testing to drive innovation and efficiency. I hold CompTIA A+ and CompTIA Network+ certifications and have also earned a Bachelor’s degree in International Relations & Latin American Studies.Let’s connect!

Experience

1. Onsite Service Technician

   Acrisure Cyber Services

   Sep 2025 — Present · New York, NY, US

   MSP-based IT support role serving clients across financial services, legal, healthcare, and architecture firms. Provide on-site and remote support across multiple client environments, with a dedicated assignment as white-glove technician for a high-value law firm client.M365 Admin — Intune, Entra ID, Exchange, Teams, and SharePoint administration across multiple client tenants; full user lifecycle management including onboarding, offboarding, MFA, and app deployment.Identity & Access — Active Directory, Entra ID, MFA enforcement, and user access management across Windows and macOS environments.Network & Infrastructure — VPN deployment via Cisco Meraki, OpenVPN, and AWS; network closet cable tracing; assisted with a full firewall replacement at a law firm site.Endpoint Management — Mac and Windows builds; remote monitoring and patching via Addigy, Kaseya, Datto, and ConnectWise.Comms & Business Apps — Fusion, OIT, Teams Voice, Polycom; NetDocs support for legal clients.

Education

• Per Scholas

  Certifications, CompTIA A+ & CompTIA Network+

  2019 — 2020

• SUNY New Paltz

  Bachelor of Arts - BA, International Relations & Latin American Studies

Skills

• Microsoft Access
• Editing
• Microsoft Word
• Data Analysis
• Customer Service
• Social Networking
• Public Relations
• Photoshop
• Leadership
• Fundraising
• Recruiting
• Social Media Marketing
• Microsoft Excel
• Powerpoint
• Data Entry
• Public Speaking
• Nonprofits
• Facebook
• Teamwork
• English
• Event Planning
• Critical Thinking
• Non-Profits
• Microsoft Office
• Sales
• International Relations
• Volunteer Management
• Program Development
• Social Media
• Microsoft Powerpoint
• Event Management
• Access
• Spanish
• Research
• Spanish-Speaking
• Outlook
• Strategic Planning
• Teaching
• Time Management
• Community Outreach