Michael Trevino

Salesforce Administrator @Richemont

Dallas-Fort Worth, TX, US

Supports the Salesforce ecosystem by liaising with the business, regional and group technology teams to ensure that the business is provided support and Salesforce related tools fit business needs• Responsible for translating business requirements to help ensure that technical solutions rolled out consider regional needs, are tested, and provide efficiencies where possible• Communicates and collaborates with the business to ensure that existing tools are leveraged, and enhancement requests are communicated to regional or group technology team• Overall ownership of related Salesforce Applications support landscape, testing, training communication from group technology team• Accountable for facilitation and driving the execution of Salesforce related system integrations and business advisory to improve systems efficiencies with a customer centric approach• Escalates to management conflicting views and proposes solutions• Test coordination and participation on UAT\'s• Develops and maintain systems technical and user documentation for regional projects• Understands data governance across Salesforce Richemont Application landscape• Support and advises the Key users in problem determination for issues relating to Salesforce Richemont landscape.(Confluence/Jira)• Systematic review with Group Technology Level 3 support on open tickets, collected information, follow up and escalations required• Troubleshoots user access issues and Validates issues priority. • Helps Key users with report creation and extractions • Brings the Key user when needed to clarify user expectations• Meets regularly with Business representatives and to discuss issues and top priorities• Collaboration with Service desk, Information security, connectivity, etc• Maintains call plan, creates / disables users in Vonage• Provides workarounds or alternatives to solve a determined problem and if necessary, helps Business users validating ER\'s technical aspects

The University of Texas at San Antonio

Bachelor’s Degree

Lee College

A.S. Degree

Texas Woman's University

Master of Business Administration (M.B.A.)