Michael Tran

About Michael Tran

I am a high-energy, enthusiastic, and dependable individual who excels in challenging and competitive environments. Forward-looking leader with experience in all areas of hospitality services with a significant strength in Rooms Division and exposed to luxury and upper upscale branded companies. Because of a proven ability to assess, tackle and resolve situations; vision for high return on investment and guest satisfaction. Having a strong ability to persuade others, form strategic relationships, and build consensus; agile in multitask environment with wide scope of activities; skillfully leads cross-functional teams to achieve branding and marketing goals. Staying in line with human resources to ensure all areas are met with company standards.

Experience

1. Experience Manager

   Sentral

   Apr 2025 — Present

   Serve as a senior operational leader supporting ownership and executive leadership for Las Vegas’ first AI-driven hotel residence and hospitality startup, overseeing hotel operations, guest experience strategy, and technology integration to ensure alignment between service delivery, systems, and brand standards. Lead pre-opening, stabilization, and growth initiatives by establishing scalable SOPs, workflows, and service models, while acting as Brand Champion for parent company Sentral across social media, guest surveys, and on-property engagement. Drive guest satisfaction, reputation management, and service recovery through data-driven analysis of survey results, reviews, and operational insights. Partner cross-functionally with Operations, IT, Housekeeping, Leasing, and Finance to optimize consistency and performance, support financial objectives through labor alignment and productivity planning, and lead team training, coaching, and performance management in a fast-paced startup environment. Leverage data and AI-driven insights to inform forecasting, strategic decision-making, and long-term operational growth.

Education

• Damien Memorial School

  high school diploma, General Studies

  1989 — 1992

• California State University, Bakersfield

  Physical Therapy/Therapist

  1992 — 1995