Michael Thomas-Blandford
Customer Operations Specialist
- Role
- Customer Operations Specialist at Corning Incorporated
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Michael Thomas-Blandford
A highly qualified Program Manager and Community liaison with 8+ years of experience in…
Experience
Customer Operations Specialist
Jul 2024 — Present · Charlotte, NC, US
Customer Engagement: Act as the primary point of contact for customer inquiries, building strong relationships to understand and meet their needs.Order Management: Oversee the end-to-end processing of customer orders, collaborating with sales and logistics to resolve any issues swiftly.Workflow Optimization: Develop and implement streamlined processes to enhance efficiency and reduce response times, leveraging data analytics to drive improvements.Issue Resolution: Proactively address customer concerns and maintain detailed records to improve service quality.Collaboration: Work closely with cross-functional teams to align operations and share insights for enhancing customer satisfaction.Continuous Improvement: Contribute to initiatives that increase efficiency and stay informed on industry trends to refine operational strategies.
Education
State University of New York Cortland
Bachelor's degree, Psychology
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