Michael McKeon
Technology Expert ► Cloud & Predictive Customer Engagement Solutions Integration and Architecture Design.
- Role
- Strategic Contact Center Consultant Nyc at Melissa Gillis Care
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About Michael McKeon
I am passionate about driving enterprise cloud strategies, next-gen roadmaps and migrations that make expensive, labor-intensive + unreliable legacy systems a thing of the past. Under my leadership, Agile engineering teams take system and network infrastructures to the next level to support a 24/7 global environment. I’ve spent my career at a Fortune 500 – and know what it takes to navigate their matrixed waters. When leaders come to understand the wins that come with enterprise-level technology transformation to microservices – this is where I come in. Skilled in the balancing act required to overcome resistance, I gain buy-in for new tools and platforms that save millions – managing large, complex vendors, and satisfying stakeholders spanning functions and business lines. I remain current on emerging IT technology and trends – instrumental to leading teams both lean and large that build applications from the ground up and integrate 3rd-party solutions. PLEASED TO CONNECT! 20••••••02 OR. 4••••••@GMAIL.COM SKILLS: Infrastructure Design | IT Service Delivery | Software Development | Agile Project Leadership | Cloud/IoT Solutions Cloud Computing | SaaS | Big Data | Business Intelligence | Data/Voice/Text Analytics Application Management | Technology Roadmaps | Go-To-Market Strategy Build/Buy Evaluation Vendor/SLA Management | Disaster Recovery | Data Migration | Agile/ITIL | SDLC | BPO | On/Offshore Leadership
Experience
Strategic Contact Center Consultant Nyc
Jan 2017 — Present · New York, NY, US
Advised various business enterprises on transformational projects to drive efficiency and improve customer experience. Suggested tools such as cloud omni channel platforms and messaging solutions enabling enterprise to interact with the customer on their channel of choice.
Education
Berklee College of Music
Associate's degree, Music Performance, General
1980 — 1982
Skills
- Business Process
- Team Leadership
- IT Operations
- Telecommunications
- Vendor Management
- Enterprise Architecture
- Service Delivery
- Network Design
- Active Directory
- Integration
- Saas
- Software Development Life Cycle (Sdlc)
- System Deployment
- IT Strategy
- Information Technology
- Infrastructure
- Agile Project Leadership
- 2. Cloud/Iot Solutions Cloud Computing
- IT Outsourcing
- Software Development
- Management
- Business Analysis
- Team Management
- Business Intelligence
- Bpo
- IT Management
- Process Improvement
- Solution Architecture
- Cloud Computing
- Call Centers
- IT Service Management
- Cisco Technologies
- Windows Server
- Troubleshooting
- Disaster Recovery
- Requirements Analysis
- Outsourcing
- Networking
- Cross-Functional Team Leadership
- Enterprise Software
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.