Michael T.
Customer Experience Leader | Dog Lover | Flavor Chaser
- Role
- Customer Care Manager at The Farmer's Dog
- Location
- Pompano Beach, FL, US
- LinkedIn followers
- 500 followers
About Michael T.
Hard working, Hospitality Minded 30-something who is in love with the industry. Living in the Fort Lauderdale area.
Experience
Customer Care Manager
Jun 2025 — Present · Boca Raton, FL, US
lead a team of 10–15 incredible CX associates who are the heart of our brand—serving as trusted guides for pet parents and champions of world-class customer care.In this role, I focus on coaching, mentoring, and developing our front-line team members to consistently deliver empathetic, efficient, and mission-driven support. I spend time both in the work—handling escalations, supporting systems, and living our customer journey—and on the work, driving quality, accountability, and cross-functional improvements.This position is rooted in service leadership, which means I show up daily to empower others: to build confidence, inspire growth, and create a space where people and ideas thrive. Every interaction is a chance to Play Team, Act Boldly, and Seek Better—not just for our customers, but for our team and each other.
Education
Johnson & Wales University
Bachelor's degree, Hospitality Administration/Management
2009 — 2012
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