Michael Sun
Senior Supportability Program Manager at Microsoft
- Role
- Senior Supportability Program Manager at Microsoft
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About Michael Sun
15+ years big data, machine learning, natural language processing and etc. data analytics…
Experience
Senior Supportability Program Manager
Sep 2018 — Present · Redmond, WA, US
As a PM for CE & S CAPS BI project management and stakeholder communications and as CE & S BI CAPS tech owner to lead a supplier developer team (20+ people). o Build data reporting & analytics platform to support CSS CAPS different LOBs including: Partner Enablement group business review, performance tracking and resource planning across different LOBs including Partner Center Frontline support, TP & D (Technical Presales & Development), ASfP (Advanced Support for Partners) and CED (Cloud Enablement Desk). Microsoft Advertising support. Microsoft Store support. Presales and Retention support.o Create & apply machine learning algorithms & models to support CSS Partner Enablement group including low survey (DSAT) prediction engine, Partner cloud consumption forecasting etc.o Build Partner Center telemetry analytics reporting for Partner Center user behavior analysis.
Education
Shanghai Jiao Tong University
Bachelor, Computer Science
2004 — 2008
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