Michael Sullivan
Director, Digital Enablement Telephony at Osaic
- Role
- Director Digital Enablement Telephony at Osaic
- Location
- Bemidji, MN, US
- LinkedIn followers
- 500 followers
About Michael Sullivan
Sullivan is an IVR & Contact Center software professional with strong background in…
Experience
Director Digital Enablement Telephony
Jul 2021 — Present · MN, US
July 2021-Present Position- Director | Digital Enablement | Telephony Responsible for all Genesys Cloud CX functionality including IVR Ownership of the Genesys relationship Strategic planning Major accomplishments: Migrated entire firm to Cisco Webex Contact Center from Avaya (2022) Migrated entire firm to Genesys Cloud CX from Cisco Webex Contact Center (2023) Transitioned multiple acquisitions to Genesys Cloud CX from Avaya & Ring Central,
Education
University of Nebraska at Omaha
BA, Political Science
1998 — 2003
University of Nebraska at Omaha
Master's Degree, Global Politics
2003 — 2005
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