Michael Sturgess
Head of Collections and Recoveries @Evlo
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WORK HISTORY
Head of Collections and Recoveries @Evlo
EDUCATION
Windsor Boys School
Business Studies
Premier Global
Diploma of Education, Health and Physical Education/Fitness
SKILLS
ABOUT MICHAEL STURGESS
Head of Debt Sale and Recoveries with two decades of finance sector experience, specializing in Credit Card and Loan markets with a commitment to driving customer-centered outcomes, operational efficiency, and excellence in commercial contracts.Proven expertise in managing comprehensive Account Management strategies, Quality Assurance, and Customer Experience. Skilled in leading cross-functional teams and pioneering initiatives that set new standards in commercial performance, employee engagement, and contract negotiations, both onshore and offshore.Responsibilities across consumer credit include Account Management, Recoveries, Quality Assurance, Debt Sale, and Contract Management. Consistently optimize customer solutions across digital and traditional channels. Deeply committed to stakeholder partnerships at all levels, including ExCo, with a track record of delivering strategic results and transformation leadership.Passionate about developing high-performing leadership teams that elevate the colleague and customer experience, fostering loyalty while achieving robust commercial growth.
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