Michael Stover

About Michael Stover

I provide world class IT support to industry leading innovators. I enjoy using the latest technologies and proven methods to meet the challenges of hyper growth or large scale environments. I have been very successful at using limited resources in high energy, fast paced, demanding environments to complete complex projects and meet tight schedules. I am accomplished in strategic planning and implementation of successful IT policies and procedures. I possess a consistent track record of delivering results and stellar customer satisfaction. I maintain a positive personality, a can-do attitude while bringing 20+ years of professional IT support experience to meet challenges and exceed expectations.

Experience

1. Director Information Technology Operations

   Docusign

   Oct 2021 — Present · San Francisco, CA, US

   Global leader of Docusign End-User Services teams. Managing the Site Reliability Engineering team and SRE functions, Incident, Problems, and Root cause analysis. Manage to KPIs, including quality, process, and procedures.

Skills

• Training
• Customer Satisfaction
• Sccm
• Project Management
• Outlook
• Windows 7
• Team Management
• Negotiation
• Operating Systems
• Customer Service
• Microsoft Certified Professional
• Comptia a+ Certification
• Software Documentation
• Information Technology
• Program Management
• IT Operations
• Os Migration
• IT Solutions
• System Administration
• Business Process Improvement
• Computer Hardware
• Management
• Team Building
• Requirements Analysis
• Windows
• A Certified
• Hardware
• Operations Management
• IT Service Management
• Research
• Team Leadership
• Incident Management
• Integration
• Analysis
• Service Delivery
• Technical Support
• IT Management
• Laptops
• Process Improvement
• Microsoft Office