Michael Stewart
Level Ii IT Support Engineer @Canada Life Assurance Europe plc
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WORK HISTORY
Level Ii IT Support Engineer @Canada Life Assurance Europe plc
Cologne, DE
EDUCATION
IU International University of Applied Sciences
Bachelor of Arts (B.A.), International Business
ABOUT MICHAEL STEWART
At Canada Life, my role as a Level II IT Support Engineer leverages my Cisco CCNA certification to ensure optimal hardware and software performance, backed by a robust approach to problem-solving and network administration. With a focus on proactive support, my responsibilities include managing help desk tickets, Active Directory, and staying ahead of the curve with the latest IT training and seminars. Our team ensures the seamless operation of workstations and the diligent management of an inventory database.Previously at Acuitus, Inc, I resolved over 250 advanced network issues, partnering with clients like the Department of Defense and various US and international corporations. This experience honed my skills in network design, troubleshooting, and configuration to deliver solutions that enhance system integrity and performance. My commitment to professional growth is matched by a dedication to providing comprehensive support and improved productivity through meticulous documentation and effective coordination with Network and Security departments.
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