Michael Stevenson

About Michael Stevenson

Ambitious, driven, and fast learner who is looking to utilize my charismatic personality…

Experience

1. Claims Specialist

   GEICO

   Nov 2022 — Present · Houston, TX, US

   Acts as a liaison between policyholders, insurance companies, agents and brokers in in the management of Auto claims.• Review of new claims and policy documents to understand: Mechanism of injury, Validity of claim, Near misses, Subrogation opportunities• Escalate severe and or difficult claims to management• Prepares reports on investigation, settlements, denials of claims, individual evaluation of involved parties etc.• Review progress and status of claims with Advisory Services Manager and discusses problems and suggested remedial actions.• Participate in all file reviews to assess progress, make recommendations and ensure proper communication between policyholders and claims technical team• Establish and maintain strong customer relationships• Review and Triage new claims in an effort to identify risk management deficiencies and develop plans of action.• Coordinate action plans with Third Party Adjusters.• 1-3 years’ experience handling claims.• Basic knowledge of claims handling and familiarity with claims terminologies• Strong communication and interpersonal skills to be capable of dealing with customers, insureds, and brokers in a positive manner concerning losses.• Ability to self-motivate and work independently• Knowledge of company products, services and coverage’s, along with awareness of the company’s claims best practices• Knowledge of applicable state and local laws• Bachelor’s Degree of Equivalent Experience• Licensed Adjuster in All Lines• Claims experience in multiple jurisdictions