Michael Stevens

About Michael Stevens

I’m a healthcare technology consultant focused on helping health plans and life sciences organizations deliver more relevant, personalized, and effective customer and member experiences.I partner with payer and life sciences leaders to move beyond fragmented marketing and service interactions toward true 1:1, real‑time engagement. My work centers on identifying friction across channels, data, and operations—and helping organizations orchestrate better decisions at every touchpoint using AI and Next Best Action.Earlier in my career, I co‑founded Pivotal Health, a predictive health technology platform focused on preventing life‑threatening chronic disease. Building and scaling a healthcare startup gave me firsthand perspective on what it takes to commercialize technology, deliver meaningful customer experiences, and balance innovation with regulatory and operational realities. That experience shapes how I partner with clients today—practically, empathetically, and with a focus on outcomes.Outside of work, you’ll find me with my family or outdoors in Colorado—fly fishing, skiing, hiking, or anywhere I can recharge and enjoy the mountains.

Experience

1. Client Executive, Customer Engagement - Healthcare and Life Science

   Pegasystems

   Feb 2026 — Present · Denver, CO, US

   I bring a consultative approach to working with health plans and life sciences organizations, shaped by years of hands‑on experience across healthcare technology, provider operations, cancer care, and enterprise digital transformation. I partner with payer and life sciences leaders to understand how members, patients, providers, and healthcare professionals actually experience their organizations—then help design more connected, personalized, and meaningful engagement across marketing, service, and operational touchpoints. My background enables me to bridge clinical, operational, and commercial perspectives, guiding organizations away from fragmented interactions toward coordinated, insight‑driven engagement that builds trust, improves outcomes, and strengthens long‑term relationships across the healthcare ecosystem.

Education

• University of Memphis

  BA, Communications

  1994 — 1998

Skills

• Emr
• Hospitals
• Ehr
• Oncology
• Medical Imaging
• Radiology
• Practice Management
• Healthcare
• Salesforce.com
• Healthcare Information Technology
• Revenue Cycle Management
• Medical Devices
• Revenue Cycle
• Process Improvement
• Capital Equipment
• New Business Development
• Client Expectations Management
• Account Management
• Sales
• Product Launch
• Management
• Cross-Functional Team Leadership
• Market Development
• Electronic Medical Record (Emr)
• Business Process Improvement
• Business Development
• Healthcare Information Technology (Hit)