Michael Spaulding
Principal Solution Advisor - Customer Experience at SAP
- Role
- Principal Solution Advisor - Customer Experience at SAP
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Michael Spaulding
Achieving the end-to-end seamless customer experience can be challenging for any organization. I have personally been successful at helping customers accomplish this by unifying the front and back offices of their organizations with tools for Marketing, Sales, Customer Service, and Self-Service (including Commerce); all interconnected with the back office for true digital transformation. SAP is leading the way in the Intelligent Enterprise, empowering organizations to provide their customers with a seamless customer journey; across any touch point and channel, and any method of engagement. So, whether your customers are engaging with a customer service rep, or someone in accounting, they will have a great experience throughout their journey. On a personal level, I am passionate about helping my customers accomplish this. I love what I do, and I do what I love. Please message me on Linked-In, call me, or email me. I would be happy to talk with you more about this.
Experience
Principal Solution Advisor - Customer Experience
Mar 2020 — Present · Tempe, AZ, US
Leading customer engagements focused on \"Lead To Cash\" and \"Issue To Resolution\" business processes and solutions in Marketing, Sales, & Service.
Education
The Ohio State University
Wildlife Management
1984 — 1991
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