Michael Sparks

About Michael Sparks

Dynamic leader with strong background contributing to process improvements and change implementation. Skilled analyst and problem-solver focused on eliminating operational gaps and optimizing services. Provide team members with the knowledge and tools to succeed in fast-paced environments. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.

Experience

1. Operations Manager

   Ameriprise Financial Services, LLC

   Oct 2023 — Present · Charlotte, NC, US

   Provide oversight of policies and procedures, ensuring all procedures are appropriately documented and reviewed to meet compliance and regulatory requirements industry standards according to FINRA and SEC.Develop methods to measure and report on department performance, ensuring resources are properly allocated and workload is managed to meet all accuracy, transactional processing, quality metrics and standards, and compliance and regulatory requirements.Lead nine team members accountable for the processing, service, and administration of multiple or complex processes within Operations- Margin Department with a 96.6% accuracy rate on service cases.Effective people leadership through coaching, feedback and sound performance management practices, including work direction and support to team on process, procedures and escalated issues.Drive and implement process improvements, proactively identifying and resolving business issues to improve efficiencies and increase operational effectiveness.

Education

• Villanova School of Business

  Lean Six Sigma

  2020 — 2020

• Saint Mary's College of California

  Bachelor's degree, Political Science and Government

  2010 — 2012