Michael Spanarella

Award Winning Customer Success Leader | Principal Customer Success Manager | Director Customer Experience | CX Public Speaker | Global Customer Strategy and Operations | Strategic Business Operations and Planning

Role
Principal Customer Success Manager - Strategic and Major Accounts at Freshworks
Location
Aurora, CO, US
LinkedIn followers
500 followers

About Michael Spanarella

Operating at an executive and operational level (I can talk to anyone), I am a Customer…

Experience

  1. Principal Customer Success Manager - Strategic and Major Accounts

    Freshworks

    Jan 2025 — Present · Denver, CO, US

Education

  • Metropolitan State University of Denver

    Bachelor of Business Administration (B.B.A.)

    2009 — 2011

  • University of Colorado at Denver

    Public Relations and Communications

    1997 — 2002

  • Regis University

    Master of Business Administration (MBA)

    2013 — 2014

Skills

  • Word
  • Supply Chain Management
  • Strategic Sourcing
  • Accounting
  • Team Building
  • Powerpoint
  • Planning
  • Vendor Relations
  • Production
  • Six Sigma
  • Cross-Functional Team Leadership
  • Problem Solving
  • Operations Management
  • Inventory Management
  • Process Improvement
  • Excel
  • Microsoft Office
  • Outlook
  • Lean Manufacturing
  • Logistics
  • Customer Satisfaction
  • Budgeting
  • Supervisory Skills
  • Customer Service
  • Pricing
  • Optimization
  • Negotiation
  • Scheduling
  • Supply Chain
  • Logistics Management
  • Forecasting
  • Contract Management
  • Contract Negotiation
  • Erp
  • Customer Relations
  • Product Development
  • Analysis
  • Account Management
  • Change Management

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Michael Spanarella — Principal Customer Success Manager - Strategic and Major Accounts at Freshworks in Aurora, CO, US | Unifers