Michael Smith

Head of Digital Services @National Grid

Birmingham, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2022 — Present

Head of Digital Services @National Grid

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Modernising and transforming the Digital IT service space within the National Grid Energy Transmission business. Moving from a primarily tactical Service Delivery role to a more Strategic aligned function in place to enable the business to meet it\'s future environmental goals at maximum safety and value to the business. This being delivered through IT Service Transformation initiatives and also tactical service improvements. Providing leadership and guidance to the existing team of Service Delivery Managers working as part of the CIO leadership team.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

SKILLS

Service ManagementService DeskIT Service DeliveryItil Process ImplementationSlaChange ManagementService ImprovementItilMicrosoft TechnologiesTechnologyRelease ManagementOutsourcingTransition ManagementHelp Desk SupportServersCustomer Relationship Management (Crm)IT ManagementService-Level Agreements (Sla)Service Delivery ManagementItil CertifiedSoftware DocumentationRequirements AnalysisManaged ServicesAutomotive ElectronicsItil V3 Foundations CertifiedNetworkingAutomotive RepairIncident ManagementInformation TechnologyDisaster RecoverySystem DeploymentTechnical SupportIT Service ManagementCrmService DeliveryData CenterProblem ManagementAutomotive EngineeringIT OperationsProject Delivery

ABOUT MICHAEL SMITH

Customer focused leader with over twenty years experience providing various aspects of IT…

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Michael Smith — Head of Digital Services at National Grid in Birmingham, GB | Unifers