Michael Smith
Vice President of Operations at Dental Alliance Group
- Role
- Vice President Operations at Dental Alliance Group
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Michael Smith
Experienced operations executive with a demonstrated history of working in the dental and health care industries. Skilled in management & operations, leadership & development, and all administrative aspects of practice/facility management. Strong operations professional with a Bachelor of Science (B.S.) in Biology from Bowling Green State University.
Experience
Vice President Operations
Apr 2022 — Present
Lead and manage all operations teams both on-site and remote• Develop and implement customer success program to increase retention and streamline new customer onboarding process• Develop new metrics to ensure the highest levels of operational excellence• Create, improve and maintain Standard Operating Procedures and Processes across all locations• In collaboration with CEO/CFO, evaluate acquisition opportunities and successfully integrate acquired companies• Identify and recommend new facilities, review leases, and create workspaces to support new operations• Collaborate with internal partners to ensure all facilities are compliant with marketing and technology initiatives• Provide leadership for all customer related activities, efficiently and effectively onboard new customers, and ensure retention of all existing customers• Identify, hire, integrate and train top talent• Ensure compliance with all budget targets and identify and implement continuous improvement measures
Education
Bay High School
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Bowling Green State University
Bachelor of Science (B.S.), Biology, General
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