Michael Singleton
Technical Trainer and Instructional Designer
- Role
- Trainer and Instructional Designer at Viasat
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Michael Singleton
A multi-faceted leader with over a decade of experience in training and creating highly successful technicians.
Experience
Trainer and Instructional Designer
Jan 2022 — Present · CO, US
Job responsibilities: • LMS Product Owner and system administrator for over 450+ personnel in departments such as Global Broadband Operations, Techincal Assistance Center, and Global Segment Operations Engineering. • Lead Instructional Designer for Technical Assistance Center, Global Broadband Operations, and Global Broadband Operations Engineering team. • Conduct onboarding sessions with new employees on Viasat terrestrial networks, agile methodology, DevOps, Incident Management, and satellite communication. • Acquires subject knowledge by interviewing product developers, observing the performance of production methods, and referring to technical specifications, blueprints, engineering illustrations, and trade journals centered on developing training materials. • Manage and maintain over 450+ personnel training records and development activities. • Conduct training needs Analysis and define training plan. • Responsible for Analysis and design in all its phases, from the collection of functional and technical requirements to the recommendations on improving process, efficiency, and leading practices Perform Scrum Master duties and ensuring a 90% delivery on time.
Education
Community College of the Air Force
Associate of Science - AS, Avionics Maintenance Technology/Technician, 3.00
2014 — 2015
University of Maryland Global Campus
Master of Science - Graduate Certificate, Educational/Instructional Media Design, 3.83
2021 — 2021
University of Maryland University College
Master of Business Administration - MBA, Business Administration and Management, General, 3.53
2018 — 2019
University of Maryland University College
Bachelor of Science - BS, Human Resources Management, 3.20
2014 — 2017
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