Michael Sherman
Prompt Engineering | AI Safety & Governance | Customer Success Executive for Simba and Logi at insightsoftware | Data and Analytics | Driving ARR Growth Through Intelligent Customer Success Strategies
- Role
- Customer Success Manager at insightsoftware
- Location
- Providence, RI, US
- LinkedIn followers
- 500 followers
Experience
Customer Success Manager
May 2022 — Present · Raleigh-Durham-Chapel Hill, NC, US
Orchestrate the management, renewal, and expansion of enterprise, partner, and OEM accounts for 60+ Simba data connectors and Managed Engineering Services. Own $27 million in named account ARR.Be a trusted advisor to clients and listen for needs.Responsible for negotiation of uplifts, quoting, invoicing, and DocuSign.Partner weekly with sales management for strategy and escalation.Report internally weekly to the C suite on at-risks, retention and forecasting.Achieve a 98% Gross Retention and a 109% Net Retention rate.Play a role in spearheading Microsoft client SSPA and Emissions vendor certifications.Project Management of product-wide upgrade of OpenSSL and FIPS support.Clients include Big Data OEM partners. Represent CS and report on renewal, NPS, and Voice of the Customer (VOC) in monthly cross-functional meetings to drive product, sales, and marketing roadmaps.Leverage tools like Totango, Salesforce, Salesloft, Gong, Jira, and Power BI to optimize client success strategies.
Education
University of Rochester
B.A.
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