Michael Thompson
Technical Expert Coordinator (Wireless Enterprise Help Desk) at Verizon
- Role
- Technical Expert Coordinator (Wireless Enterprise Help Desk) at Verizon Business
- Location
- Canton, GA, US
- LinkedIn followers
- 500 followers
About Michael Thompson
Agent of the Verizon Wireless Enterprise Help Desk team focused on troubleshooting…
Experience
Technical Expert Coordinator (Wireless Enterprise Help Desk)
Nov 2024 — Present · Alpharetta, GA, US
Taking incoming technical calls to provide advanced tier 3 technical support externally to business and government customers Troubleshooting and resolving complex solutions to solve open tickets Diagnosing 5G network and application issues Providing instructions and documenting setup and configuration issues for data and voice products Supporting smartphones, data devices, mobile edge computing, private networks, telematics, internet of things, enterprise messaging, mobile device management
Education
Kennesaw State University
Bachelor of Business Administration - BBA, Information Security and Assurance
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.