Michael Shallant

Information Technology Support Analyst at Inova Health System

Role: Information Technology Support Analyst at Inova Health
Location: Washington, DC, US
LinkedIn followers: 500 followers

About Michael Shallant

Demonstrated history of working in various positions in the health and wellness industry. Unconventional, passionate, outspoken, authentic, and unapologetically myself. I believe that laughter is medicine, and working through a problem no matter how long it takes is the true embodiment of patient-centered care. I hope to continue to be on the cutting edge of AI and Machine Learning in the field of Health Information Technology.

Experience

Information Technology Support Analyst
Inova Health
Feb 2021 — Present · Northern Virginia, VA, US
Provide 24/7 Tier 1 first call resolution remote support to healthcare providers and patients regionally- Track incidents using ServiceNOW system to maintain records for compliance and analyze complex problems- Troubleshoot Printers, Citrix Virtual Desktop Infrastructure (VDI), Imprivata SSO, EpicCare cloud based EMR software including MyChart, and biomedical equipment- Map share drives using File Explorer, command line, and batch files- Confirm end users are capable of operating efficiently by resetting passwords using Active Roles, Microsoft Azure, and PuTTY Unix- Contribute to onboarding of users from provisioning template builds in regard to EMPs and Provider Records (SER)- Effectively communicates with various application vendors and stakeholders to solve complex issues in order to foster dynamic doctor-patient relationships aligned with HIPAA regulations- Participate in weekly huddles to determine and evaluate application usefulness based on current workflows and make changes accordingly- Contribute to service desk moral by developing knowledge base articles ensuring smooth operations within departments

Education

Radford University
B.S, Exercise, Sport and Health Education. Concentration: Exercise and Sport Science

Skills

Online Research
System Center Configuration Manager (Sccm)
Injury Prevention
Pain Management
Strength Training
Stretching
Office Administration
Foam Rolling
Microsoft Word
Technical Support
Nutrition
Trigger Point Therapy
Basic Css
Training
Desktop Imaging
Fitness
Health Promotion
Rehabilitation
Corrective Exercise
Customer Service
Basic Html
Public Speaking
Personal Training
Powerpoint
Microsoft Excel
Sports
Lifestyle
Troubleshooting
Sports Nutrition

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
m••••••••@inova.org
Personal email
•••••@•••••.com
Direct dial
+17•••••••24

Unlock verified contacts

Free to start · No credit card required

Current company

Inova Health

Hospitals and Health Care · 15K employees · Falls Church, Virginia, United States

We are Inova, Northern Virginia and the Washington, D.C. metropolitan area’s leading nonprofit healthcare provider. With expertise and compassion, we partner with our patients to help them stay healthy. We treat illness, heal injury and look at a patient’s whole health to help them flourish. Through our expansive network of hospitals, primary and specialty care practices, emergency and urgent care centers, and outpatient services, Inova provides care for more than 1 million unique patients every year. Total patient visits exceed 4 million annually, demonstrating our ability to deliver the best clinical care and ensuring a seamless experience for all who rely on us for their healthcare needs. Consistently ranked and recognized as a national healthcare leader in safety, quality and patient experience, Inova’s world-class care is made possible by the strength and breadth of our network, our 26,000 team members, our technology and our innovation. In 2025, Inova was named the Health System of the Year by Press Ganey, a national leader in healthcare experience, recognizing our excellence in patient care, team member engagement, and commitment to continuous improvement. Inova is home to Northern Virginia’s only Level 1 Trauma Center and Level 4 Neonatal Intensive Care Unit and provides high-quality healthcare to each person in every community we are privileged to serve – regardless of ability to pay – every day of their life. More information about Inova can be found at www.inova.org.

inova.org

Find verified contacts for anyone on LinkedIn

Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.

Start for free See how it works

Free plan included · No credit card required

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.

About Michael Shallant

Experience

Information Technology Support Analyst

Education

Radford University

Skills

Find verified contacts for anyone on LinkedIn