Michael Semeyn
Software Support Engineer @ Kardex Solutions | Tech + Customer Focus
- Role
- Software Support Engineer at Kardex
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Michael Semeyn
Customer Success professional with a strong technical background and a proven track record of streamlining SaaS support operations. I’ve led efforts to automate workflows, improve ticket resolution efficiency, and enhance the overall customer experience using platforms like Jira, Freshdesk, and AI-driven support tools. My work has helped reduce Tier 1 workload by 30%, increase billing accuracy, and improve support satisfaction scores. With a degree in Computer Science & Engineering Technology, I operate confidently at the intersection of product, engineering, and customer-facing teams. I’m passionate about building scalable systems that drive efficient onboarding, reduce churn, and deliver real value to both customers and internal teams. Now based in West Chester, OH (part of the Greater Cincinnati area), I’m open to local or hybrid opportunities—particularly roles where I can make a long-term impact and grow with the team.
Experience
Software Support Engineer
Oct 2025 — Present · Cincinnati, OH, US
Education
The University of Toledo College of Engineering
Bachelor of Science - BS, Computer Science and Engineering Technology
2024
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