Michael Santini
Learning and Development Professional
- Role
- Process Manager at 2xl Pro
- Location
- Cicero, IL, US
- LinkedIn followers
- 500 followers
About Michael Santini
Learning Management System specialist and operations professional with experience administering enterprise learning platforms, supporting user training programs, and maintaining digital learning ecosystems. Skilled in LMS administration, learning analytics, and training documentation with a strong focus on user experience, stakeholder collaboration, and system optimization. Proven ability to manage training infrastructure, analyze engagement data, and implement process improvements that enhance learning accessibility, compliance, and operational efficiency.Gallup Strengths Finder Results:Learner: A great desire to learn and improve. The process of learning, rather than the outcome, excites a learner. Individualization: Intrigued by the unique qualities of each person. Have a gift for figuring out how people who are different can work together productively. Responsibility: Take psychological ownership of what I say and do. Committed to stable values such as honesty and loyalty. Achiever: Have a great deal of stamina and work hard. Great satisfaction from being busy and productive. Arranger: Enjoy figuring out how various pieces and processes can be arranged for maximum productivity.
Experience
Process Manager
Apr 2020 — Present · Chicago, IL, US
Maintain organization-wide training records and competency documentation alignedwith ISO 9001:2015 standards. Develop department-specific assessments supporting employee competency trackingand training effectiveness. Built and continue to maintain a controlled document library of 40+ learning andoperational documents. Collaborated with software developers to implement a custom digital repositorysupporting revision tracking and document distribution. Maintain digital training and product documentation across three e-commerceplatforms and a distributor portal. Produced multimedia learning resources, including product guides, infographics, andcatalogs. Implemented ERP production documentation framework using aACE and NetSuite.
Education
University of Chicago
Bachelor’s Degree, Anthropology
2011 — 2015
Skills
- Research
- Customer Service
- Data Analysis
- Public Speaking
- Leadership
- Editing
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