Michael Sanders
- Role
- Senior Customer Success Manager at Camunda
- Location
- Colorado Springs, CO, US
- LinkedIn followers
- 500 followers
About Michael Sanders
Strategic Customer Success Manager with over a decade of CSO and leadership experience…
Experience
Senior Customer Success Manager
Sep 2021 — Present
Responsible for the success and renewal of enterprise and strategic clients, consistently exceeding net retention and growth goals every quarter. Partner with the client’s C-Suite and stakeholders to identify business objectives and KPI’s to calculate the ROI of Camunda. Advocate for clients in meetings with product managers, helping our PM’s shape the evolution of the product by bringing forward the voice of the customer. Proactively identify risks and coordinate internally to build out mitigation plans to prevent clients from churning. Drive adoption by conducting health checks, business reviews, and change management sessions. Mentor new consultants and create events for internal collaboration and positive culture. Partnered with Marketing to brainstorm and implement new client offerings.
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