Michael S.

Senior Clinician @MANUAL

London, GB

Acting in a clinical operations capacity while formally titled Senior Clinician. I lead and support cross-functional work across patient safety, service design, incident management and clinician performance.Key responsibilities & achievements:Contributed to the design and governance of digital treatment pathways across hair loss, weight loss, and men’s health.Built clinician onboarding flows and led performance reviews, 1:1s, and team training sessions.Supported clinical safety audits, escalation handling, and the roll-out of new services with operational alignment.Acted as liaison between clinicians, engineering, CX and product teams to ensure safe and scalable service delivery.

University of Hertfordshire

Master's degree

Harley Academy

Foundation Training in Botox & Dermal Fillers

University of Birmingham

Postgraduate Degree