Michael Ryan

About Michael Ryan

Accomplished and highly qualified Management Professional with expertise in account and project management, customer service, relationship building and training in both Financial Services and Technology environments.

Experience

1. Professional Services Manager - Northeast at Cdw

   CDW

   Jun 2017 — Present

   Key Areas of Responsibility •Attain revenue and gross profit growth targets within their territory. •Collaborate and coordinate with Sales, Solutions Architects, Services Teams and Management to achieve Services goals and attainment of all targets. •Provide leadership and support for Sales, Solution Architects and Services Teams within their territory. •Establish and cultivate a solid working relationship with clients – building relationships with clients from IT engineering staff up to “C” level executives. Lead, collaborate and participate with Sales and Solutions team(s) on client sales calls, services estimates and sales / client strategies with “C” suite level leadership. •Build and maintain strong relationships with key partner representatives (Cisco, Microsoft, etc.) to ensure CDW is top of mind. Expand these relationships to CDW account managers, regional managers, architects, and consultants. •Lead and manage designated Enterprise Architect team to achieve financial, operational, client, and coworker targets •Ensures that services engagements exceed client expectations, and provides services clients with an authoritative escalation path to resolve conflicts and issues quickly

Education

• Bishop Brady High School

  College Prep

  1986 — 1990

• Saint Michael's College

  BA, English

  1990 — 1994

Skills

• Team Management
• Key Account Relationship Management
• Qlikview
• Client Service
• Jira
• Building Business Relationships
• Salesforce.com
• Client Services
• Requirements Analysis
• Process Improvement
• Account Management
• Goldmine
• Team Leadership
• Program Management
• Crm
• Business Relationship Management
• Client Relationship Building
• Cross-Functional Team Leadership
• Fundraising
• Act Crm
• Business Analysis
• Crm Integration
• Pyxis
• Professional Services
• Customer Service
• Saas
• Enterprise Software
• Key Account Management
• Sage Crm
• Software Documentation
• Project Management
• Leadership
• Management
• Team Building
• Customer Relations
• Relationship Management
• Sales Logix