Michael Ruffra
Executive Consultant | Chief of Staff
- Role
- Executive Consultant Chief of Staff at Kaiser Permanente
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Michael Ruffra
Accomplished professional with significant experience in business management and strategy, business consulting, operations, and analytics. Customer-focused, consultative, and accountable, with demonstrated effectiveness at engaging and influencing stakeholders at all levels of an organization. Skilled in: Leadership support, relationship management and team building. Strategic business planning and goal setting. Budget development and tracking. Project planning and execution. Business requirements, business analysis, data analysis and systems design. Business Intelligence (BI), Structured Query Language (SQL) and Data Warehousing. Quality Assurance test planning, User Acceptance Testing (UAT) and test execution. Customer communication, training and support. Standard business productivity tools (Outlook, Teams, Word, Excel, Access, PowerPoint, Visio, SharePoint). Health plan domain knowledge: Member Services and Consumer Experience; Membership and Benefits Administration; Claims Operations and Provider Networks; Referrals, Authorizations and Utilization Management; Grievances and Appeals. OIC and CMS regulatory requirements. HEDIS, CAHPS, Medicare 5 Stars.
Experience
Executive Consultant Chief of Staff
Jan 2017 — Present · Seattle, WA, US
Served as Chief of Staff to Vice President, Health Plan Service and Administration. Oversaw the development of a $74M departmental budget that encompassed 650 FTEs. Developed business cases for staffing requests and cost-saving initiatives. Led annual goal planning and tracking, as well as cross-functional projects sponsored by the VP. Planned and managed leadership team meetings and divisional Town Forums. Drafted various communications on behalf of the VP.
Education
Washington State University
Bachelor of Arts (BA)
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