Michael Rossman
Senior Manager Consulting Services @ Accenture | PMP, CX Pro
- Role
- Senior Manager Consulting Services at Accenture
- Location
- Fort Collins, CO, US
- LinkedIn followers
- 500 followers
About Michael Rossman
A Senior Leader with over 20 years of expertise in driving business transformation through strategic insight, my focus is on applying this experience to lead customer experience (CX) initiatives that foster significant organizational growth. My background as a Project Management Professional (PMP) and CX Pro has equipped me to deliver high-impact digital transformation programs and substantial CX advancements. I excel in orchestrating complex, enterprise-level projects, applying robust analytics, strategic insights, and practical operational frameworks to achieve superior customer outcomes. My leadership is dedicated to translating strategic vision into actionable plans and strengthening internal competencies in customer-centricity, ultimately enhancing organizational effectiveness.
Experience
Senior Manager Consulting Services
Jul 2022 — Present · Denver, CO, US
In my role as Senior Manager at Accenture, I am responsible for leading high-impact Customer Experience (CX) and Digital Transformation engagements, guiding clients through complex challenges while contributing to strategic firm growth and thought leadership. My work consistently bridges customer needs with significant business outcomes- Directed the full lifecycle of an Augmented Reality (AR) AI solution for a major telecommunications client, enabling seamless customer self-installation of internet services. This strategic initiative resulted in over $50M in projected annual operational cost savings, fundamentally reshaping the customer service model and boosting user autonomy-Drove the financial quantification and value realization strategy for a large-scale contact center transformation at a prominent healthcare provider. Defined and measured key performance indicators (KPIs) and financial impact, ensuring the successful rollout of initiatives aligned with substantial bottom-line improvements-Developed and operationalized new frameworks for customer journey mapping and experience design, driving adoption across diverse client organizations-Actively engaged in business development, identifying client pain points and conceptualizing innovative CX solutions, while also contributing to internal strategic vision for our practice.
Education
Colorado State University
BS, Business Administration; Marketing & Management
2001 — 2005
University of Pittsburgh
International Studies, Semester at Sea
2004 — 2004
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.