Michael Rosa
Policy Trainer, Social Media Marketing, Content Creation & Moderation, Creative Writing, Certified Beer Server
- Role
- Training Lead (Platform Experience Instructor Analyst) at Accenture
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
Experience
Training Lead (Platform Experience Instructor Analyst)
Aug 2020 — Present · San Jose, CA, US
Client: World\'s largest app market Foster an environment which encourages continual process improvements Train new hires on Google Play policies and workflows Provide cross-training refresher courses for internal agents at all global Google locations Lead learning enhancement sessions to improve workflow knowledge while developing and managing tracking and reporting progress on the training process. Work with local and international teams to define functional specifications and policy standards for mobile device applications based on Google Play requirements Maintain up-to-date knowledge of policy changes and updates for all Google locations, both creating and cascading to respective impacted teams Identify individual developmental needs with appropriate training Communicate clear, detailed and concise written and verbal information to clients, management, new hires, developers and quality assurance teams Co-hosted fiscal review global town halls for over 500+ participants across 3 continents Piloted local tool migration training, providing invaluable insight for team at global level Create and distribute new policy announcements and training materials on behalf of client
Education
Santa Clara University
Bachelor of Arts (BA)
2009 — 2013
Skills
- Copy Editing
- Marketing
- Marketing Communications
- Film
- Video Production
- Research
- Screenwriting
- Editing
- Adobe Photoshop
- Avid Media Composer
- Video
- Storytelling
- Content Strategy
- Marketing Strategy
- English
- Event Planning
- Film Production
- Social Media
- Online Marketing
- Writing
- Cold Calling
- Blogging
- Wordpress
- Creative Writing
- Video Editing
- Leadership
- Avid
- Public Speaking
- Press Releases
- Digital Media
- Publicity
- Social Networking
- Microsoft Word
- Email Marketing
- Web Content Writing
- Copywriting
- Journalism
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