Michael Roper
Assistant Front of House Manager @Macdonald Windsor Hotel
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WORK HISTORY
Assistant Front of House Manager @Macdonald Windsor Hotel
Windsor, GB
Reporting to the Room Division Manager, my responsibilities include- Overseeing FOH operations when RD Manager offsite. Reception and Concierge- Deal with all guest issues & concerns and identify solutions- In depth knowledge of OPERA Cloud hotel management system- Help streamline hotel processes, to make the guest experience as smooth as possible- Valuable resource for tech issues. Skilled user of all Office 365 applications.
SKILLS
ABOUT MICHAEL ROPER
I am currently Head Concierge at Macdonald Hotels & Resorts, a leading hospitality chain in the UK, and a Lean Six Sigma Green Belt certified professional with over 10 years of experience in the FMCG and hospitality sectors. As a Head Concierge, I lead a team of four concierge members, make decisions for the team and gain approval from the leadership team. I am also trained as a shift duty manager and assume this responsibility when required. My goal is to provide exceptional service and support to the guests, as well as to the hotel staff and management, by offering local recommendations, arranging airport transfers and VIP touches, and managing the hotel\'s small premium-priced car park. I am always looking for ways to further improve guest experience, as well as enhancing the hotels reputation with my team.
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