Michael Rinaldi
Director Infrastructure Support technology -POS Deployment -End User Experience and Support @ Subway | Managing Global Support Teams
- Role
- Director End User Experience -infrastructure Services and Support at Subway
- Location
- Watertown, CT, US
- LinkedIn followers
- 500 followers
About Michael Rinaldi
With over 24 years of technical and operational management expertise, I lead with the belief that success is a team effort—like gears in a finely tuned clock, each part plays a critical role in achieving a shared objective. At Subway, I leverage this philosophy to drive global end-user service excellence across EMEA, APAC, Latin America, and beyond.My leadership approach blends process improvement, policy definition, and enterprise initiative management with a people-first mindset. I emphasize collaboration across international teams and vendors, always ensuring the customer remains our top priority.What sets me apart is my commitment to creating frictionless workflows by embracing emerging technologies—especially AI—not as a threat, but as a powerful tool to help us work smarter, not harder. I empower my teams to adapt, innovate, and grow, delivering scalable solutions to complex challenges.Ultimately, my focus is on aligning technology with organizational goals while fostering a supportive environment where teams thrive, learn, and deliver lasting impact.
Experience
Director End User Experience -infrastructure Services and Support
May 2022 — Present · Shelton, CT, US
Support teams across 17 international locations, ensuring high-quality service delivery. • Managed a centralized Corporate Help Desk with tiered support models, enhancing user satisfaction. • Oversee desktop engineering, hardware lifecycle management, and endpoint security compliance. • Spearheaded AI integration to streamline workflows and promote a culture of innovation within global IT teams.Claude steward and AI champion
Skills
- Strategic Planning
- Strategic Partnerships
- Salesforce.com
- Project Management
- Sdlc
- IT Strategy
- Digital Strategy
- Broadcast
- Leadership
- Business Process Improvement
- Program Management
- Business Development
- Vendor Management
- New Media
- Competitive Analysis
- Digital Media
- Sales
- Television
- Business Strategy
- Broadcast Television
- Product Management
- Itil V3 Foundations Certified
- IT Service Management
- Business Analysis
- Account Management
- Itil
- Process Improvement
- Product Marketing
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