Michael Riek
Outsourcing, BPO, IT Staffing, AI SaaS, AI Agentics
- Role
- Chief Executive Officer at Great Blue Bpo & It Staffing
- Location
- Greensboro, NC, US
- LinkedIn followers
- 500 followers
About Michael Riek
Over 10 years of SaaS and BPO experience Currently launching a SaaS focused on delivering sales and marketing solutions for small businesses utilizing the power of Generative AI.BPO ExperienceI help business process services organizations, BPO companies, and contact centers find top executive leadership talent. If you need senior leaders for any functional area of contact center please contact me at 33••••••18 ext. 9106 or m••••••••@charlesaris.com.I have over 20 years of business development, sales management, strategic leadership, and entrepreneurial experience. I have sold technology, primarily enterprise asset management (EAM) software, to Fortune 500, government, university, and facility clients. I have built and sold numerous global BPO organizations in the US, Canada and India. I have founded and sold numerous international companies including Dash Telecom UK and Dash Telecom Australia. I have conducted business in the US, Canada, Mexico, Guatemala, Colombia, Costa Rica, the UK, Middle-East, Asia, and Australia.Specialties: Finding senior leadership talent for global contact centers; BPO & Call Center Outsourcing Solutions; Strategic Planning; Go-to-Market Planning; Business Planning; Organizational Growth strategy; Effective Communication & Presentation Skills; Relationship Building, Team Building.
Experience
Chief Executive Officer
Jan 2025 — Present · US
Great Blue BPO & IT Staffing provides outsourcing solutions to organizations in the United States, Canada, UK, Australia, and to the EU. Our talented call center agents and software development talent is located in LATAM and Bangladesh. We help companies who need high quality talent with a 60% cost savings on average. Visit us at
Education
Wake Forest University School of Business
MBA, Business Administration and Management, General
1999 — 2001
University of North Carolina at Greensboro
Bachelor's degree, Political Science & Sociology
1987 — 1991
Skills
- Go-to-Market Strategy
- India Business Consulting
- Telecommunications
- Strategic Partnerships
- Account Management
- Team Management
- Call Center
- Sourcing
- Lead Generation
- Vendor Management
- Outsourcing
- Process Improvement
- Strategy
- Customer Relationship Management (Crm)
- Team Building
- Management
- Consulting
- Negotiation
- Customer Service
- Sales
- Bpo
- Mergers & Acquisitions
- Entrepreneurship
- Mergers
- Contract Negotiation
- Start-Ups
- Enterprise Software
- Sales Management
- Crm
- Strategic Planning
- Leadership
- Business Planning
- Operations Management
- Team Leadership
- Contact Centers
- Marketing Strategy
- Call Centers
- Business Development
- Global Sustainability
- New Business Development
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