Michael Richardson
Senior Customer Success Manager - Emea @Reputation
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WORK HISTORY
Senior Customer Success Manager - Emea @Reputation
Liverpool, GB
ABOUT MICHAEL RICHARDSON
Strategic Senior Customer Success Manager managing high-value portfolios. 7 years of experience across Lead Generation, Social Video Analytics, and CX platforms with a proven record to adapt and pivot across a wide range of SaaS solutions. I specialise in navigating complex organisational structures to drive adoption and long-term value. CSM of the Year recipient with a proven record of securing 95%+ gross retention and identifying multi-year expansion opportunities through consultative, executive-level partnership, highlighting my expertise as a strategic partner to the enterprise businesses I work with.
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