Michael Reynolds
- Role
- Manager, Customer Operations at HealthJoy
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Michael Reynolds
A people who mean to be their own governors must arm themselves with the power that…
Experience
Manager, Customer Operations
May 2025 — Present · Chicago, IL, US
Build, upgrade and maintain the systems/tools for Customer Operations teams; improving efficiency across teams * Use customer feedback to enable learnings and drive critical corrective actions in order to improve perception and establish customer loyalty* Create reporting and dashboards in Customer Operations tracking tools; primarily Gainsight and integrating with Salesforce* Ensure data governance allowing Customer Operations to determine the most significant contributors to overall customer health, sources of risk/churn and learn how to configure a customer health scorecard that reflects your customer data* Design business rules that analyze customer data, and trigger actions for the customer success team to proactively engage with customers
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