Michael Reed

About Michael Reed

My extensive experience in the clerical, administrative and customer service fields have developed my excellent written and verbal communication, data entry and word processing skills. As a self-motivated individual whom is able to work well in a high-stakes team environment, I bring professional skills and detail orientation to all that I do. Working as an Manager of a staff of over 200 employees at Wal-Mart, my Management role at Liberty Mutual and my current management position at PMA has given me great knowledge in multitasking, organizing, prioritizing, leading, teaching and training as related to service to others and achieving set goals.I have the ability to operate multiple computer software programs, answer phones, record orders, obtain resources for various matters and provide internal and external customer service, as well as manage, lead, teach and train a team of individuals. I believe I would be of great asset to your team. I bring with me a passion for providing exceptionally excellent customer service, leadership and team player skills. Please review the attached resume and consider accepting me as part of your team.

Experience

1. Claims Manager

   CorVel Corporation

   Apr 2025 — Present · Downers Grove, IL, US

   Represents the company in a professional manner to both internal and external customers and clients•Directs the performance and development of the employees in their department•Ensures staff compliance with Workers’ Compensation laws and mandated regulatory reporting requirements•Assures peak performance of the team through continued training and coaching, coupled with regular performance evaluations•Utilizes Jurisdictional Expertise and knowledge of regulatory rules, statutes and procedures governing the jurisdictions assigned to ensure compliance•Monitors operational workflow and manages appropriate/adequate staffing levels and staff retention strategies•Develops and oversees the implementation of common claim practices and procedures•Directs and controls the review and settlement of high dollar or potential high dollar claims, as well as any claims that are beyond the authority of subordinate claims personnel•Promotes operational efficiency and quality by continuously improving processes, people and systems to enhance efficiency, consistency and quality•Ensures consistent and complete compliance with CorVel’s policies and procedures•Additional projects and duties as assigned

Education

• Purdue University

  Associate's degree, Business Administration and Management, General