Michael Rausch
Customer Success Executive | 9+ Years in Digital Transformation, Account Growth & Retention | Expert in Cloud Solutions, AI Integration, & Strategic Engagement | Driving High-Impact Results in Enterprise Accounts
- Role
- Sr Customer Success Manager at Pluralsight
- Location
- Wilmington, NC, US
- LinkedIn followers
- 500 followers
About Michael Rausch
I\'ve spent 10+ years building customer success programs for enterprise companies — Cisco,…
Experience
Sr Customer Success Manager
Jan 2025 — Present
Managed a 40-account portfolio across healthcare, financial services, and retail, totaling over $4M in ARR. Key accounts included Aflac, Raymond James, and Wyndham Worldwide, with a focus on driving adoption, retention, and strategic value.·Align Pluralsight Skills and Labs programs to each customer’s strategic goals, crafting outcome-drivensuccess plans that boost adoption and renewals.·Partner with Sales, PM, and Enablement teams to surface expansion opportunities, translate productfeedback, and ensure value realization across the customer lifecycle.Accomplishments·Rapid onboarding: Stabilized all 40 accounts within 15 days of hire; delivered onsite workshops at topclients within 60 days, featuring guest technical speakers I sourced.·Adoption impact: Launched a themed campaign that drove double-digit usage growthquarter-over-quarter and positioned Pluralsight as the preferred upskilling platform.·Leadership & mentoring: Coach two junior CSMs, guiding them to full quota attainment and improvedstakeholder engagement scores.·Change leadership: Chaired a cross-functional initiative that redefined “customer success” metrics (from basic usage to skill-IQ uplift), now adopted org-wide.
Skills
- Automobile
- Customer Retention
- Customer Service
- Dealer Management
- Automotive
- Business-to-Business (B2b)
- Leadership
- Microsoft Excel
- Direct Sales
- Dealers
- Automotive Repair
- Customer Relationship Management (Crm)
- Parts
- Cold Calling
- Vehicles
- B2b
- Account Management
- Reynolds
- Customer Satisfaction
- Training
- Management
- Team Building
- Long-Term Customer Relationships
- Sales
- Solution Selling
- Warranty
- Sales Process
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